Description
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Model List:
- Section 6 Service
- Warranty – North American Dealer Warranty Policy
- 1. Summary of changes
- 2. WARRANTY TERMS AND CONDITIONS
- 2.1. BASE AND EXTENDED WARRANTY AND TERMS
- 2.2. EMISSIONS WARRANTY
- 2.3. PURCHASED PROTECTION PLAN
- 2.4. SERVICE QUOTE
- 3. REIMBURSEMENT POLICY AND PROCEDURES
- 3.1. OWNER RESPONSIBILITY
- 3.2. DEALER RESPONSIBILITY
- 3.3. COMPANY RESPONSIBILITY
- 3.4. DEALER ARRIVAL REPORT, DEALER INVENTORY MAINTENANCE and PREDELIVERY PROCEDURES
- 3.5. ITEMS NOT COVERED BY WARRANTY
- 3.6. REPAIR VS. REPLACE OF COMPLETE ASSEMBLIES
- 3.7. MANDATORY USE OF REMAN PARTS
- 3.8. PARTS AND LABOR ALLOWANCE
- 3.9. OUTSIDE LABOR AND REPAIR (EXTERNAL WORK)
- 3.10. SHIPPING COST FOR WARRANTY PARTS
- 3.11. TRAVEL AND MILEAGE REIMBURSEMENT
- 3.12. CLAIM SUBMISSION TIME LIMITS
- 3.13. WARRANTY INFORMATION TOOL AND CLAIM APPEAL
- 3.14. CHANGES TO WARRANTY LABOR RATES
- 3.15. WARRANTY FOR EQUIPMENT NOT RETAILED BY THE SERVICING DEALER
- 3.16. FLUIDS
- 3.17. WARRANTY COVERAGE FOR DECALS AND PAINT
- 3.18. WARRANTY CLAIM TYPES
- 3.19. SERVICE POLICY CLAIM REIMBURSEMENT
- 3.20. Bulletin Tool Service, Product Improvement Program (PIP), and Warranty Bulletins
- 3.21. SmartTrax Claiming Procedure
- 4. SERVICE PARTS
- 4.1. SERVICE PARTS WARRANTY AND COVERAGE
- 4.2. SHIPPING AND INVOICE DISCREPANCIES
- 4.3. REMANUFACTURED PARTS POLICY
- 4.4. SERVICE PARTS SHIP DIRECT
- 4.5. SERVICE PARTS CLAIM FILING INSTRUCTIONS
- 5. REGISTRATION
- 5.1. EQUIPMENT REGISTRATION
- 5.2. WARRANTY TYPES
- 5.3. SCHEDULE OF ADJUSTED TERMS
- 5.4. WARRANTY START DATE WAIVERS
- 5.5. CHANGE OF EQUIPMENT STATUS
- 5.6. REPLACEMENT PIN PLATE REQUEST
- 6. PRODUCT IMPROVEMENT PROGRAMS (PIP)
- 6.1. DEALER AND CUSTOMER NOTIFICATION
- 6.2. FILING PIP CLAIMS
- 6.3. MARKING UNITS COMPLETE
- 6.4. REMOVING UNITS OPEN PIP REPORT
- 6.5. SPECIAL PIP
- 7. PARTS RECALL
- 7.1. WARRANTY PARTS RETURN PROCESS OVERVIEW
- 7.2. WARRANTY PART RETURNS NOTIFICATION
- 7.3. PART RETURN PACKAGING SHIPPING INSTRUCTIONS
- 7.4. FREIGHT REIMBURSEMENT
- 7.5. RETURN CREDIT, REVERSAL, AND APPEAL PROCESS
- 8. DEALER AUDIT
- 8.1. AUDIT POLICY
- 8.2. AUDIT PROCEDURE
- 8.3. CERTIFIED ELECTRONIC DEALER BUSINESS SYSTEMS
- 8.4. REQUIREMENTS FOR ELECTRONIC AUDIT TRAIL
- 9. SPECIFIC COMPONENT WARRANTY
- 9.1. SPECIFIC COMPONENT WARRANTY
- 9.2. PRECISION FARMING AND GUIDANCE SYSTEM
- 9.3. TIRES AND TUBES
- 9.4. ADDITIONAL CLAIM REQUIREMENTS
- 9.5. CUTTING EDGES
- 9.6. WHOLEGOODS ATTACHMENTS AND ALLIED EQUIPMENT
- 9.7. IRRIGATION POWER UNITS
- 9.8. TOYS AND TOOLS
- 9.9. ALLISON TRANSMISSION WARRANTY
- 9.10. PRECISION CONSTRUCTION COMPONENTS
- 10. WARRANTY FORMS
- 10.1. ORDERING PROCESS
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